Frequently Asked Questions
Your guide to luxury shopping and premium service
How do you ensure the authenticity of your luxury items?
Every item at Love Luxury undergoes a rigorous multi-point inspection by our team of expert authenticators. We guarantee 100% authenticity on all designer handbags, watches, and jewelry, often accompanied by original certificates or third-party authentication documents.
What are your shipping rates and delivery times?
We offer complimentary insured express shipping on all orders over $500. Domestic deliveries typically arrive within 2-4 business days, while international shipping usually takes 5-7 business days depending on customs processing.
What is your return policy for high-end fashion?
We offer a 14-day return window for all items, provided the security tag remains intact and the item is in its original, unworn condition with all packaging included. Please note that certain bespoke or high-value consignment pieces may be final sale.
Do you offer international shipping and duties coverage?
Yes, we ship to over 50 countries worldwide. While shipping costs are calculated at checkout, please be aware that international customers are responsible for any local customs duties and taxes imposed by their respective countries.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and bank wire transfers. For select items, we also offer flexible financing options through our premium payment partners.
How can I track the status of my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to our carrier's portal. You can also monitor your order status directly through your Love Luxury account dashboard.